You are here

Frequently asked questions

On this page we will publish the most frequently asked questions.
If you need further informations, please don't hesitate to contact us via the contact form

  • Complaints Policy
    ILSE views complaints as an opportunity to learn and improve for the future, you will find the ILSE Complaints Policy here
  • Equivalency of ILS Certificates
    On the website of ILS you will find some general information about the ILS Certificates and the equivalency tables
  • New Certificate and/or ID-Card
    To request a new ILS Certificate and/or ID-Card because of name change, please contact your national organisation, where you followed your training and applied for your initial ILS International Certificate.
  • Validity of ILS Certificates
    Regarding the validity of International Certificates, issued by ILS, please see the file below.