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Frequently asked questions

On this page we will publish the most frequently asked questions.
If you need further informations, please don't hesitate to contact us via the contact form http://europe.ilsf.org/contact

  • Complaints Policy
    ILSE views complaints as an opportunity to learn and improve for the future, you will find the ILSE Complaints Policy here https://europe.ilsf.org/about/documents
  • Equivalency of ILS Certificates
    On the website of ILS you will find some general information about the ILS Certificates http://ilsf.org/certification and the equivalency tables http://ilsf.org/certification/equivalency-tables
  • New Certificate and/or ID-Card
    To request a new ILS Certificate and/or ID-Card because of name change, please contact your national organisation, where you followed your training and applied for your initial ILS International Certificate.
  • Validity of ILS Certificates
    Regarding the validity of International Certificates, issued by ILS, please see the file below.