Privacy Policy

We are pleased that you are visiting our website and appreciate your interest in the International Life Saving Federation of Europe (ILSE) and its online offers.

We see data protection not only as a legal obligation, but as an important tool to increase transparency in our daily management of your personal data. The protection of your personal data (hereinafter “data”) is a major and very important concern for us.

In the following, we would like to provide detailed information on what data is collected when you visit our website and use the services we offer online and how this data is processed or used, as well as what technical and organizational precautions we have taken to protect your privacy.

Party Responsible for Data Processing

The responsible body within the meaning of the applicable data protection laws is the International Lifesaving Federation of Europe ILSE, please see also our Imprint.

Key Facts at a Glance

The links will lead you direct to the corresponding information within this privacy policy.

Use of Cookies
General explanation regarding the use of cookies within our web shop.

Legal Bases of Data Processing
Overview of the legal bases of data processing within our online offers.

Your Rights
Overview of the rights of persons affected (your rights) in connection with the data processing within our website in accordance with the applicable data protection regulations.

Collection and Use of Your Data

The scope and nature of the collection and use of your data vary according to whether you are visiting our website only for the purpose of retrieving information or taking advantage of services offered by us:

Informational use

For a merely informational use of our web pages, it is not generally necessary for you to disclose personal data.

Rather, in this case we only collect and use those of your data that your web browser automatically transmits to us, such as:

  • the date and time when you accessed one of our web pages
  • your browser type,
  • the browser settings,
  • the operating system you use,
  • the web page you most recently visited
  • the transmitted data volume and the access status (file transmitted, file not found, etc.), and
  • your IP address.

During an informational visit, we collect and use this data solely in an anonymous form. This data is required to allow you to use the web pages you access, and is used for statistical purposes and to improve our online services. We store your IP address only for the duration of your visit, and no personalized evaluation is made.

Contact form

The information collected in our contact form, such as name, e-mail address, subject and country, as well as your message, is only used to respond to your inquiry. After completion of the processing, the information will be deleted. Only to the extent that data is required to be archived due to legal provisions regarding the archiving of e-mail communication (e-mails are commercial and business correspondence), data will be retained for a maximum of 10 years.

For the above mentioned purpose, your data may be forwarded to service providers that provide support to us. All of these service providers have been carefully selected by us. They are either technical service providers or service providers assisting us in the dispatch of products.

Otherwise, we will only forward your data to third parties if there is a legal requirement for us to do so.

Use of Cookies

We use the technology of “cookies” for our website. Cookies are small text files which are sent to your browser by our web server as part of your visit to our website and are stored on your computer for later retrieval.
This website uses cookies to the following extent:

Transient cookies (temporary use)
– Internal session cookies

Transient cookies are automatically deleted when you close your browser. These include, in particular, session cookies. They store a so-called session ID which allows various inquiries from your browser to be allocated to the same shared session. This allows your computer to be recognized when you return to the website. Session cookies are deleted when you log out or close your browser.

You can configure your browser settings as you desire, and refuse to accept third-party cookies or even all cookies, for example. But in that case, please be aware that you might not be able to use all the functions of this website.

More information on how cookies can be rejected by special browser plug-ins is also provided in the introduction to the section on Embedded Services further down in our Privacy Policy.

We neither collect nor save personal data in cookies for these purposes, nor do we apply any technology that connects the information acquired through cookies with user data.

More information on the topic of cookies can be found on the Internet platform of the Technical University of Berlin – “Verbraucher sicher online” (Consumers Safe Online):

Details of the individual cookies used by our website:

Our own cookies Lifetime Description
has_js Session Stores the information whether JavaScript is activated on the user’s browser.

Embedded Services

We have integrated the following external services into our website for the purposes of designing our online offers and providing additional functions.

Special browser plug-ins make it possible to deactivate each of the services described below, i. e. they disable the required connections to the relevant servers. However, please be aware that the use of such tools might lead to losses of the everyday comfort you are used to, as many things will not function any longer the way you would normally expect.

If you are interested, we recommend the use of tools such as NoScript, uBlock Origin or uMatrix. There are many tools aiming at increasing the general security of Internet traffic, but these tools do not automatically promote data protection.

Our website uses the JavaScript library jQuery. This library primarily enables a modern design of our web pages.

The JavaScript library jQuery was developed by the jQuery team of the JS Foundation:


Social Media Links

Within our website there are links to various social media. These are not social media plug-ins, but only links to our offers within such media. Every time you click on one of these links, your IP address will be transmitted to the operators of the respective platforms. Should you use one of these services and also be logged on with your specific account, it is possible that information regarding your surfing behaviours might be collected by the social media operators. The transmission of your IP address to the operators of the websites you retrieve is technically required and applies to all websites.

Processing of your personal data in countries outside the EU and the EEA

Processing of your personal data in countries outside the European Union and the European Economic Area does not take place.

Legal Bases of Data Processing

Below is an overview of the legal bases for the processing of your data.
The temporary logging of personal data for technical maintenance purposes occurs in accordance with Art. 6 para. 1 lit f. GDPR (General Data Protection Regulation) – expectedly from 25th May, 2018, onwards.

Your Rights

Overview of the rights of persons affected (your rights) in connection with the data processing within our website in accordance with the applicable data protection regulations.

Right to be informed

You have the right at any time to request information on your personal data stored, including the origin and recipient of your data as well as the purpose of data processing.

Right to rectification

You have the right to have your stored data corrected at any time. Should you find any incorrect data, you can also correct the data yourself in your customer account.

Right to deletion/blocking

You have the right at any time to either have your stored data deleted or have your data blocked for further processing if we are obliged to retain the data under statutory provisions (e. g. invoices); please see also the “right to restrict processing”.

Right to restrict processing

You have the right to restrict the processing of your data,

  • where you contest it as being inaccurate and you are not able to rectify it yourself;
  • where the processing is unlawful, but you do not wish them to be deleted;
  • where we as the responsible body no longer need your data in general, but you might need the data for asserting, executing or defending legal claims; or
  • where you have objected to the processing and it has not been determined whether our organization has legitimate grounds for further processing your data which override your reasons for objection.

Right to object to processing

Should we provide you with direct marketing materials (e. g. newsletters) (also in the future), you have the right at any time to object to this data processing. Upon giving your consent you will be advised of your right to object and you will also be able to implement this right by technical means (e. g. opt-out link in a newsletter). This also applies to any potential profiling which could be directly linked to our direct marketing communications.

Should we once use your data for other purposes due to a balancing of interests (which we normally will not do), you have the right at any time to object to this processing for reasons resulting from this special situation. We will notify you immediately when such data processing should occur.

This also applies to the pseudonymized or anonymized data processing for statistical purposes.

Right to data portability

If you desire, you will receive the personal data you have provided to us in a structured, commonly used and machine readable format and/or we will transmit the data to another controller, to the extent that this is technically feasible.

Right to complain to the supervisory authorities

You have the right at any time to complain to the competent data protection authority:
State Commissioner for Data Protection of Lower Saxony

Right to revoke consent

If you have given us your consent to a particular data processing, you can revoke this consent at any time. We normally require your consent only in special cases, e. g. for the delivery of newsletters.

Data Security

In addition, we use technical and organizational security measures to protect any personal data accumulated or collected, in particular against accidental or intentional manipulation, loss, destruction or against attacks by unauthorized persons. Our security measures are continuously improved in accordance with technological development.

The transmission of your personal data is encrypted by SSL technology (https) in order to prevent unauthorized access by third persons.

E-Mail communication

We cannot guarantee complete data security for e-mail communication, therefore we recommend that you use postal services for highly confidential information.